Disclosure

Fees and expenses

Generally we do not charge you a fee for our services. This is because we are usually remunerated by way of commission by the providers of the products we recommend. However there are some situations where fees may apply.

• On occasion, some providers may not pay a commission. In this situation, we may charge a fee. The fee payable will be a fair reflection of the time required to provide advice and obtain approval on your behalf.
• Where we have obtained approval from an insurer who does pay commission, but you decide not to proceed, we may charge you a fee based on a fair reflection of the time required to obtain approval for you.
• Any fees relating to advice that may apply will be discussed and agreed with you prior to submitting the insurance application. Where a fee is charged, you will be issued with an invoice. This will be payable within 14 days or as otherwise agreed with your adviser.
• For investment advice, advisers are usually entitled to adviser services trail and other possible fees arising from the sale of KiwiSaver.

Conflicts of interest

For life insurance, health insurance, and KiwiSaver advice, we receive commissions from the insurance companies whose policies we can recommend. If you decide to take out insurance that we recommend, the insurer will pay a commission. The amount of the commission is based on the amount of premium associated with your cover, and specific commissions will be advised to you when advice is provided.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our personalised recommendations are made on the basis of the client’s goals and circumstances, as advised to us. We complete regular training, including how to manage conflicts of interest. Each adviser has a regular compliance review of their advice process.

Disputes and complaints

If you are not satisfied with our financial advice service you can make a complaint to our licence holder by emailing jessie@ansion.co.nz or by calling 022 123 6823.

When we receive a complaint, we will consider it using our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL). FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction.

You can contact FSCL by phone on 0800 347 257 or by email at complaints@fscl.org.nz.

Duties information

Ansion Financial Service, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests (431K)
• exercise care, diligence, and skill in providing you with advice (431L)
• meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services, designed to make sure that we have the expertise needed to provide you with advice (431I)
• meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services, designed to make sure we treat you as we should and give you suitable advice

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.