At Ansion we are committed to protecting your privacy. This privacy policy sets out how we collect, hold and use your personal information.
Please review this policy regularly as it may be updated from time to time.
What information do we collect and what do we do with it?
We may collect personal information about you, either directly from you or from other parties and we may generate information about you when we carry out our business. We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.
When necessary, we may use your information to:
• Comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).
• Defend or enforce our rights – For example, to collect money owed to us.
Collection and use of personal information
The personal information we collect may include your contact details, identifying information, details of your cover and your insurance history. If you don’t provide us with your personal information we may not be able to provide you our services.
We may also monitor and record your communications (such as calls, wechats, emails and letters) with us for validation, quality assurance and training purposes.
You consent to us and the other parties referred to in the section titled “Disclosure of personal information” below collecting, holding and using your personal information for insurance related and marketing purposes. This may include:
- providing advice and services;
- keeping you up to date with details of your cover and the full range of services we offer;
- informing you about any product changes;
- improving our services and customer experience;
- training our employees, agents and representatives;
- handling complaints and processing any claims you may make;
- running marketing and advertising campaigns that may be of interest to you; and
- conducting market and customer research and statistical analysis.
Where you provide us with personal information about any other person, you confirm that you have the authorisation of that person to give such information and to authorise the use, storage and disclosure of that information in accordance with this privacy policy.
If you do not wish to receive marketing information from us, you can let us know by emailing info@ansion.co.nz.
Disclosure of personal information
Personal information may be disclosed to or obtained from other parties such as:
- medical and health service providers;
- insurance companies
- government and law enforcement agencies; and
- any other parties as required by law, who have an interest in your insurance, or we consider appropriate to evaluate and administer any insurance and/or claims.
Storage and security of personal information
The information you provide will be stored physically or electronically (including via cloud storage) by us (or the other parties referred to in the section titled “Disclosure of personal information” above) in New Zealand or elsewhere. We will also take reasonable steps to ensure that any personal information that we hold is stored securely.
Our web sites are hosted in New Zealand. We also use outsourced services in countries outside New Zealand from time to time in other aspects of our business. Accordingly, data obtained within the New Zealand may be “processed” outside New Zealand and data obtained in any other country may be processed within or outside that country.
Contacting us and access to your personal information
You have the right to request access to, and correction of, the personal information we hold about you.
If you have any questions or concerns in relation to this privacy policy or would like to make a privacy information request, please contact our privacy officer via:
- Email: info@ansion.co.nz;
- Phone: 022 123 6823